Only next day deliveries comes with a 100% store credit guarantee, Fedex 2 day 50% store credit, Priority & other shipping methods is at buyers risk.
For Fedex next day live arrival Guarantee (Fedex 2 day has a 50% credit on DOA) to apply an adult must be available to receive the package on the first delivery attempt. In the very rare case of a DOA, a clear photo must be emailed within 2 hours of delivery in original bag or container. Original shipping box with deceased animal must be returned. The guarantee does not include shipping charges. Guarantee covers postal errors. Replacement or credit, at our choice, will be given in the unlikely event your animals do not arrive alive. Temperatures on your end must be between 32 F., and 80 F. It is your responsibility to let us know the current temperature on your end. Some areas for Express mail are 2 dy delivery areas, it is the buyers responsibility to know if your in a 2 day USPS shipping zone area, 2 day zone areas are not guaranteed and are treated the same as priority. Check USPS commitment times at usps.com . USPS Priority Mail, Fedex ground, and other shipping methods (2 to 4 days) will be used only at buyers risk (frogs are only sent Fedex next day mail). Our shipping days are normally on Mondays through Thursday.
We Guarantee on Fedex next day and 2 day shipping, but we don't guarantee delivery times. These matters are out of our hands.
Live items can't be returned after they are in your possession because of their delicate nature.
All orders are shipped in insulated boxes, with head pads if necessary based on your current weather conditions. In some cases EliteInverts.com could contact the buyer to setup shipping at a later date in the future if weather conditions in their area do not permit safe shipping of the livestock. Shrimp will be shipped in breather bags, with additional plants or necessary items to help the livestock remain as healthy as possible during shipment.
We only ship orders in the Continental United States. We do not ship to anything live toHawaii
Customer is responsible for knowing your state or country regulations regarding bringing anything banned in to your state and country.
We try to schedule your shipments of anything LIVE so they don't get stuck in transit over the weekends.
Orders received before noon will ship the following days
(If we can get to your order after noon and before orders are picked up we will still ship same day)
Monday - FedEx next day, FedEx 2 day, USPS Priority
Tuesday - FedEx next day, FedEx 2 day, USPS Priority
Wednesday - FedEx next day, FedEx 2 day, USPS Priority (except west coast orders)
Thursday - FedEx next day
Friday - Will ship the following Monday
Saturday - Will ship the following Monday
Sunday - Will ship the following Monday